So I have this other website – www.usingwindows7.net – which I manage and I was really hoping to get my friends and others join me via forums too – www.usingwindows7.net/forum – But now the site is pulled down because of the many inconveniences caused by the hosting provider – Znet India
It all started with this error message
Here is the conversation that has been happening part by part – I think they would explain more than me writing it – Note the time they have taken to respond for each reply
The attachment is what you see at the start of this blog post
Below is the using.jpg they have attached
Now that is strange because my site is up and running for the past 1 month and suddenly WordPress giving an error establishing database connection? and also wp-config.php is what I would have configured initially when setting up my WordPress website. The technical team instantly suggest me to check the settings of wp-config.php, but the real drama begins only now
It happens that the technical team had completely moved my files and brought in a fresh WordPress installation files and thus you see the error establishing database connection. I did check my directories and they indeed had moved my files as my forum was not accessible – My forums were installed in a directory just under the WordPress directory and so the URL – http://www.usingwindows7.net/forum
I never told these guys to move my files – what sort of a plan is that to identify the issue? – Moving files from the live website! If you calculate the time taken till now by these support people, its more than 15hrs – the issue started off with this
And ended up moving my files from my website!
I also raised a separate ticket for refund due to this and they merged that refund request along with this support ticket, again without intimating me and I was left searching the ticket system to find the ticket as I didn’t knew they had merged!
So, they don’t delete files without client’s permission but they move client’s files around? Great! Do these guys need to be educated that moving is essentially deleting as the site wont be accessible in both the cases!
Taking Backup is their necessity, but not moving files!
And that was my reply. And what did they reply? – You will find it very interesting
Again, they continue blaming me that my database settings is wrong – I had configured WordPress with MySql database, but the technical team are too smart to suggest me a SQL Server address – sql5.znetindia.com – aren’t these support guys great? 😉
Now they get smart enough to find that I was connecting to MySql and tell me about my database details! What a joke! As if I don’t know any of these things! And they did manage to do something to make www.usingwindows7.net site up but they failed again with forums – www.usingwindows7.net/forum
I cant continue when the support is like this! Just calculate the site downtime and the time taken to respond to issues! What sort of a support is this! And Znet India website says,
I would be more than happy to approach anyone from Microsoft regarding this and how these people can be awarded by Microsoft!
And this is not the first issue I am dealing with them in regard to www.usingwindows7.net which is a WordPress website installed in Windows Server 2008 + IIS 7 – the site was down many times and it was indeed PHP settings which was not configured properly and permission issues!
I did ask for refund and currently I am literally ‘fighting’ with them by making ISD calls (from NZ) regarding this issue – Do you want to see their reply? Why not 🙂
How bad is that! Blaming the client for everything as if I wanted to make my site down!
I am just getting irritated of not getting no replies and these people just want me to live with it and move on which in first place is unacceptable after this act! Here is the reply I initially got for my refund
Great! Will every client face all the issues within his 30 day money back guarantee? What a lame excuse to steal money from clients!
So, what’s happening now? – Silence – I called them yesterday to speak to Mr.Vinod Saxena and as expected I got a reply saying ‘he is not available right now’
Hosting providers like Znet India think they can do whatever they want with client’s files and play with time and my experience is just an example of this act. I wouldn’t recommend Znet India to anyone and also I am expecting them to apologize to me and refund my rest of the money. But still, nobody cares about this at Znet India!
I am also planning to move to another hosting provider here in New Zealand. They are pretty cool here, unlike Znet India! But what about the money that I paid for my hosting/domains at Znet India? Why aren’t they ready to refund?
Please share this with your friends so that they also get to know about Znet India’s technical expertise!